The fact that conversational marketing involves more engaging, interactive connections with prospects doesn’t necessarily mean success measurement relates to the vanity metrics-for example, the number of chats initiated. Properly measured, key metrics will give you insight into how the conversations relate to your demand generation goals-improving lead quality, speeding up the pipeline, or driving conversions.

Without the right metrics, your team will operate in the dark, where all opportunities to fine-tune conversations in the here and now and to align efforts with bigger business objectives are being passed.

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https://salesmarkglobal.com/conversational-marketing-success-in-demand-generation/